Terms and Conditions

Last updated: 5/11/2025

Welcome to CC Hair & Beauty. These Terms and Conditions (“Terms”) govern your use of our website https://cchairandbeauty.com and your purchase of any goods or services from us.

By accessing or using this website, you agree to comply with and be bound by these Terms. If you do not agree, you must not use this website.

1. About Us

CC Hair & Beauty is a registered UK business specialising in the retail of professional hair and beauty products, including Afro-Caribbean, European, and salon-grade ranges.

Registered Business Address:
121–129 Chapeltown Road, Leeds, LS7 3DU, United Kingdom

Returns & Online Order Address:
256–258 Roundhay Road, Leeds, LS8 5RL, United Kingdom

Email: info@cchairandbeauty.com
Telephone: 0113 249 55 62
Website: https://cchairandbeauty.com

2. Use of Our Website

You must be at least 18 years old or have permission from a parent or guardian to use our website.
You agree not to use this site for any unlawful or fraudulent activity.
You must not interfere with or disrupt the site’s operation or security.
All product information, pricing, and images are provided for informational purposes. While we do our best to ensure accuracy, minor discrepancies may occur.

3. Products and Availability

All products displayed on our website are subject to availability.
We reserve the right to discontinue or update any product without notice.
Product images and colours are as accurate as possible but may vary depending on your device screen settings.
We only sell genuine, authentic products sourced directly from authorised suppliers.

4. Pricing and Payments

All prices are listed in British Pounds (GBP) and include VAT (where applicable).
Payment must be made in full before your order is dispatched.
We accept payments via credit/debit card, PayPal, and other payment gateways displayed at checkout.
If a pricing error occurs, we will contact you before dispatching your order. We reserve the right to cancel any order with incorrect pricing.

5. Order Confirmation

Once your order is placed, you will receive an email confirmation.
This email does not signify acceptance of your order — only acknowledgement.
Your order becomes binding once it is dispatched and you receive a shipping confirmation email.

6. Delivery

Please refer to our Shipping Policy for full details.
We aim to dispatch orders within 1 working day. Delivery times vary depending on your chosen service.

We use trusted courier partners such as Royal Mail and DHL Express.
While we make every effort to meet delivery timelines, delays caused by external factors (e.g. postal strikes, severe weather, customs checks) are beyond our control.

7. Returns, Refunds, and Cancellations

Please refer to our Refund and Cancellation Policy and Return Policy for detailed guidance.

In summary:

You have the right to cancel your order within 14 days of receiving it (if unused and unopened).
Refunds are processed within 14 working days of us receiving your return.
Certain items (e.g. wigs, cosmetics, electricals) are non-returnable for hygiene or safety reasons.

8. Faulty or Damaged Goods

If you receive faulty or damaged goods, please contact us within 7 days of delivery at info@cchairandbeauty.com.
We may request photos and a description to assess the issue.
Where confirmed, we will offer a replacement, repair, or refund, including return postage costs.

9. Intellectual Property

All content on this website, including text, images, logos, product descriptions, and design, is the property of CC Hair & Beauty and is protected by UK and international copyright laws.

You may not copy, reproduce, or distribute any part of this website without our written permission.

10. Limitation of Liability

While we take care to provide accurate information, CC Hair & Beauty will not be liable for:

Any indirect or consequential loss or damage arising from your use of this site.
Delays or failures beyond our reasonable control.
Errors or omissions in product descriptions or pricing.

Nothing in these Terms limits your statutory rights under UK consumer law.

11. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activities under your account.
We will never ask you for your password by email.

12. Promotions and Discounts

Occasionally, we may offer promotional codes or discounts. These are subject to terms, including expiry dates and product exclusions.
Discount codes cannot be used in conjunction with other offers unless stated otherwise.

13. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy and Cookies Policy to understand how we handle your data in compliance with the UK GDPR and Data Protection Act 2018.

14. External Links

Our website may contain links to third-party sites.
We are not responsible for the content or privacy practices of those websites.
We recommend reviewing their terms and privacy policies separately.

15. Governing Law

These Terms and any dispute arising under them are governed by the laws of England and Wales.
You agree to submit to the exclusive jurisdiction of the English courts.

16. Updates to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices or for legal reasons.
Any updates will be posted on this page with a revised “Last updated” date.

17. Contact Us

For any questions about these Terms and Conditions, please contact us:

📧 info@cchairandbeauty.com
📞 0113 318 3830
📍 Registered Address: 121–129 Chapeltown Road, Leeds, LS7 3DU, United Kingdom
📍 Returns Address: 256–258 Roundhay Road, Leeds, LS8 5RL, United Kingdom